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UK – Clarion Gaming examines VIP problem gamblers in webinar

Clarion Gaming has chosen UK Responsible Gambling Week (November 7 to 13) to broadcast its latest Webinar which is dedicated to the implementation of a social responsibility culture in relation to ‘at risk’ VIP customers.

The Webinar, entitled: ‘Does the business model around loyalty and VIPs need to be re-evaluated?’ features industry experts Dan Illiovici, CEO at RomBET; Paul Buck, CEO at Epic Risk Management; David Caruana, Responsible Gambling Manager at Kindred Group plc; Janny Wierda, Responsible Gambling Manager at Holland Casino, and moderator, Marc Thomas, Partner at Prospect LLC.  The Webinar takes place at 3pm GMT on the November 13.

Ewa Bakun, Clarion Gaming’s Director of Industry Insight and Engagement, believes the promotion of safer gambling to VIP customers has proved to be an important and complex issue for the industry.  She explained: “Safer gambling and social responsibility should apply equally to every demographic, however the challenge is not just about identifying those at risk VIP customers but also establishing how they should be approached and encouraged to find professional assistance rather than being driven to play on other sites.

“The Webinar will, with the help of our experts, explore whether VIP at risk gamblers require a different style of interaction and examine how the industry can work together to reduce the reliance on VIP customers.”

The Webinar is the fourth in a programme of six dedicated to social responsibility and forms part of Clarion Gaming’s strong SR focus which also includes the expansion and relocation of the Consumer Protection Zone at ICE London.